Frequently asked questions – GAI
How does GAI work?
GAI is an instant AI translation platform powered by an ultra-pure data lake and designed with the highest level of security and privacy protocols in place, so you can be confident that your information is safe.
The Expert-in-the-Loop (EITL) feature provides an extra level of advanced proofreading by linguists who are vetted, native speakers with industry credentials to guarantee amazing results.
You can seamlessly integrate our technology with your existing systems, including e-learning and websites via API.
Why should I use GAI and what features does GAI offer that other platforms don’t?
Here are some (but not all!) examples of superior features and benefits that you get with GAI compared to other platforms:
- Unlimited machine translation – no volume restrictions on the number of words or number of documents you can translate.
- No document size limit – you can upload any document you like no matter how big in size.
- High quality output –ranking above acceptable according to industry standards.
- Access to expert reviewers – you can have your translation validated within hours by human linguists.
Other superior features:
- No minimum number of licenses required to subscribe.
- You can add tags and labels to your translation requests, allowing you to easily search and retrieve your previous translations by assigning domains or specific internal categories.
- Our API access allows you to integrate translation data with your own applications and software, streamlining your workflow and increasing efficiency.
- Security; we hold an ISO27001:2013 certification for our data management practices, ensuring the highest level of security for your uploaded and stored data. You can trust that we follow the most secure information security management practices in the industry.
How can I translate my website using GAI?
You can easily use our API for website translation. Our team can assist your developers with integration, and we also provide documentation to help you get started.
How many languages does GAI support?
GAI supports 41 languages and provides over 1000 language combinations.
What file formats can I translate in GAI?
Currently, GAI does not support translating PDF documents, but our team is working on it. We will keep you informed of any update.
Can I translate PDF documents?
Currently, GAI does not support translating PDF documents, but our team is working on it. We will keep you informed of any update.
How can I have my translations professionally reviewed via EITL?
Simply click on the Expert Review button underneath your translation. Your content will be automatically assigned to one of our expert linguists and returned once ready. You will receive an email notification and an alert on the GAI platform when your translation is complete.
Can I migrate my translation memories to GAI?
If you are already a client using our professional translations services your TMs are automatically connected to GAI, to ensure your content is used alongside GAI MT. Linguists will have access to your TMs when reviewing your translations, so EITL gives you the assurance that your translations will be consistent with previous content.
If you are a new client, we can start collating content in your dedicated TMs if you opt for EITL. Alternatively, we can discuss engine training options. Please contact us for more information on this.
How can I make sure that my preferred terms are captured in GAI?
You can either opt for our EITL subscription or we can offer you tailored engine training solution. Engine training would require us to set up a custom engine for you that we would train using a bilingual glossary that includes all your preferred terminology. Just get in touch and we will design a solution for you!
Note that an engine trained in this way would not take context into account when applying your selected terms. If context is very important for your translations, you would be better off using GAI with our EITL subscription!
What happens if I go over my EITL limit?
When you reach the end of your allowance you won't be able to process translations anymore. Just reach out to us and we'll be happy to help you upgrade your subscription.
Do my EITL credits roll-over?
No, your credits will only be available for the duration of your subscription period.
For example, under EITL 1 subscription, you get up to 18,000 words per year which you will have to use up by the end of that year.
What is the minimum term for subscription?
12 months
Can I pay my subscription monthly?
Our subscription term starts from an annual commitment. However, we offer to break down the annual costs into monthly installments if that is preferable. See Payment section for more details.
Can I cancel at any time?
Yes, you can cancel at any time, but note that you will still have access to your account and words allowance until the end of the subscription period. The subscription won't be renewed for the following period.
How can I pay for the subscription?
Depending on the billing cycle you choose, we will send you either a monthly or annual invoice that you will have to pay in order to unlock your GAI and EITL access.
What billing cycles are available?
You can choose to be invoiced on a monthly or annual basis. Choosing the annual billing cycle offers cost savings.
Please note that cancelling your subscription prior to your subscription period ending does not affect the billing cycle which will remain in place until your subscription expires
How is GAI better than free online translation engines?
Here is what you should keep in mind when using free translation tools:
- Tradeoffs – free tools do not cost anything, but by using them you accept the terms that allow these free translation services tools providers to use your data in various ways that benefits these companies, not the data owners.
- Commercial gain for free tool providers using your data – these companies not only use your data to improve their services, but also utilise it to make commercial, marketing decisions and create other revenue streams – e.g., develop other tools that they can then sell because they are powered by your data.
- You agree to license your IP rights and consent to your data be shared with other people and companies – along with IP license directly to the free tool provider, you also give consent for them to sublicense these rights to various contractors that they work with, and this can be done for purposes that are usually described in a very generic and all-encompassing way.
- You cannot remove your content after you upload it – this is specifically true with any web based free translation tools – once you upload something and click ‘translate’, you cannot remove that content, so you essentially give them a perpetual license to use your content.
With GAI, you get out what you put in – we only use your data with your consent and only to directly benefit you and your requirements. We do not sell your data or share it with any third parties that could use it for their own gain. With GAI, you can be sure that your data will not only be securely stored and handled, but also only used to support you and your language needs.
How accurate is GAI?
The accuracy levels are very good and generally only slight edits are required by a linguist.
That said, for creative outputs or situations where a high level of source meaning interpretation is required (i.e., context is very important), a more thorough human intervention might be needed. This is where our EITL subscription would be a better option.
Do I need Expert-in-the-Loop?
Whether or not you need a review by our expert linguists depends on the content you are translating and the scope of your project.
For content that would be used externally or that requires more creativity, we recommend opting for EITL.
Why is the content in my translation memory not being picked up when using GAI?
Translation memories are sensitive to segmentation of the text and any minor variation in your source could impact the output. Note that translation memories do not work in the same way as glossaries and do not offer single terms. Getting EITL subscription would sort this problem for you!
Why are my preferred terms not being applied when using GAI?
Your translation memories are working in the background, but it is not possible to use glossaries or term bases with GAI. You would need to get EITL subscription to benefit from this feature OR request a tailored engine training solution from us.