Senior Solutions Manager

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Location: London or Sheffield (Hybrid Remote First)

About the Role: As a Senior Solutions Manager you will play a pivotal role in understanding client requirements, designing and proposing effective solutions, and ensuring the seamless delivery of our services. This role combines account management with hands-on project management expertise, enabling you to scope complex solutions, prepare accurate proposals and quotations, and deliver outstanding client outcomes.

Key Responsibilities:

• Scope and create solutions (including pricing) to address client requirements and needs - projects our team works on range from straightforward translation requests to multifaceted solutions that incorporate SaaS software, AI machine learning engines, audiovisual content production and require innovative and creative approach to deliver products and services that meet our clients' expectations
• Prepare quotations, commercial proposals, and tenders, ensuring alignment with both client expectations and company margin targets
• Act as the primary client contact for key accounts, leading regular meetings, reviews, and solution scoping
• Build and maintain strong client relationships, identifying opportunities for upselling and cross-selling
• Proactively resolve client issues, manage escalations, and ensure high levels of client satisfaction
• Lead client onboarding, training, and ongoing engagement initiatives
• End-to-end management of multi-lingual, multi-stage projects, including tech, digital, and multimedia solutions
• Oversee project delivery, ensuring quality, timeliness, and client expectations are met
• Support the adoption of AI and technology-led solutions for clients
• Maintain detailed project records and ensure compliance with company processes

Skills, Knowledge & Experience:

• Minimum 3 years’ experience in project management within the language services sector with a track record of managing complex multi-stage projects
• Proven experience in a role that encompassed customer success or account management responsibilities
• Strong commercial awareness and ability to design effective solutions
• Excellent communication, relationship-building, and problem-solving skills
• Experience managing complex, multi-stage projects
• Proficient with CAT tools (ideally memoQ) and technology-led workflows
• Experience with AI/automation in project delivery is an advantage
• Line management or mentoring experience desirable
• Additional language skills desirable

What We Offer:

• Hybrid Remote First working environment
• London or Sheffield base
• Development plan tailored to your needs
• Friendly and supportive team
• Internal training on Guildhawk products, ISO-certified processes
• Competitive salary with progression after probation
  

If you're interested, please email jasmine.wastnidge@guildhawk.com with your CV and cover letter.

The role requires a proactive, solutions-focused approach, a passion for client service, and a desire to contribute to Guildhawk’s ambitious growth strategy.