Programme Lead

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Location: London or Sheffield (Hybrid Remote First)

About the Role: Guildhawk is seeking a hands-on Programme Lead to strengthen delivery execution across our Project Management and Programme function. The role provides operational leadership of live client programmes, ensuring consistent, high-quality delivery across multiple engagements, while supporting stronger ways of working within the delivery function. You will act as a key escalation point for delivery, support complex client work, and help embed clearer standards, stronger accountability, and better coordination across live programmes. Working closely with the Head of Client Services, this role focuses on execution excellence, team capability, and continuous improvement within day-to-day delivery.

What You’ll Do

Programme & Delivery Leadership

• Provide delivery leadership across multiple client programmes and complex workstreams
• Ensure programmes are delivered consistently, on time, and to agreed quality standards
• Act as the key escalation point for delivery, resourcing, quality and risk issues
• Support sound delivery decision-making under pressure, balancing client needs and business constraints

Continuous Improvement & Standards

• Support improvements of delivery practices across the PM and Programme function, driving consistent ways of working
• Strengthen ways of working, reducing ambiguity and improving coordination
• Translate lessons learned into clear, enforceable team standards
• Support clearer structure and accountability within day-to-day delivery operations

People Leadership

• Lead, coach and develop a team of project and programme managers, setting expectations and holding performance to account
• Support progression of Programme Managers and Senior PMs through structured guidance and feedback
• Act as a visible, supportive, and structured leader within the function

Client & Commercial Responsibility

• Lead and participate in senior client meetings, both remotely and in person
• Scope and design solutions (including pricing) to meet client needs — from straightforward translation work to complex solutions involving SaaS platforms, AI/ML workflows and audiovisual production
• Help manage client expectations, ensuring clarity around scope, timelines, and delivery constraints
• Collaborate closely with Customer Success, Sales and Product teams to align delivery with client goals and commercial objectives

AI, Technology & Governance

• Lead on the appropriate use of AI and automation within delivery
• Ensure technology‑enabled solutions are robust, verifiable and fit for purpose
• Help maintain robust, auditable, and ISO-aligned delivery processes

What You’ll Bring

• 5+ years’ experience in project and/or programme management within language services, technology, SaaS or similar delivery environments
• Demonstrable experience overseeing complex, multi‑workstream delivery
• Proven leadership experience managing and developing delivery teams
• A leadership style that is decisive, direct and comfortable setting boundaries
• Sound judgement around AI, automation and technology — understanding where it adds value and where it does not
• Commercial awareness, including margin, resourcing and risk considerations
• Confidence engaging with enterprise clients and senior stakeholders
• Strong knowledge of CAT tools, language technology, APIs, AI‑enabled workflows and platforms such as Copilot
• Experience working within ISO 9001 and/or ISO 17100 environments (desirable)

What We Offer

• Hybrid Remote First working environment
• London or Sheffield base
• Development plan tailored to your needs to support long‑term growth
• Friendly, collaborative and ambitious team
• Internal training on Guildhawk products, services and ISO‑certified processes
• Competitive salary and benefits package

If you're interested, please email jasmine.wastnidge@guildhawk.com with your CV and cover letter.