Frequently Asked Questions

What makes GAI fast, accurate and safe?

Regulated professionals cannot use translation tools like Google Translate and OpenAI because the platform provider sees the data entered. So how do you get a fast, accurate translation and protect client data?   

Introducing GAI, the safe instant AI translation platform powered by an ultra-pure data lake and designed with the highest level of security and privacy protocols in place, so you can be confident that your information is safe.

Why should I use GAI and what features does GAI offer that other platforms don’t?

Here are some (but not all!) examples of superior features and benefits that you get with GAI compared to other platforms:
  • High quality output – ranking above acceptable according to industry standards.
  • Access to expert reviewers – you can have your translation validated within hours by human linguists.
  • Storage – you can store your past translations on GAI and access them at any time.
Other superior features:
  • No minimum number of licenses required to subscribe.
  • You can add tags and labels to your translation requests, allowing you to easily search and retrieve your previous translations by assigning domains or specific internal categories.
  • Our API access allows you to integrate translation data with your own applications and software, streamlining your workflow and increasing efficiency.
  • Security; we hold an ISO27001:2013 certification for our data management practices, ensuring the highest level of security for your uploaded and stored data. You can trust that we follow the most secure information security management practices in the industry.

How can I translate my website using GAI?

You can easily use our API for website translation. Our team can assist your developers with integration, and we also provide documentation to help you get started.

How many languages does GAI support?

GAI supports 59 languages and provides over 1,000 language combinations.

Language supported are: Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino (Latin), Finnish, French, French (Canada), Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Maltese, Mongolian, Norwegian, Polish, Portuguese Brazilian, Portuguese European, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Somali, Spanish European, Spanish Latin American, Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Uzbek, Vietnamese, Welsh.

Is EITL offered for all language combinations?

EITL is currently offered for the following language combinations, with more combinations added regularly:

English into: Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French (EUR), German, Greek, Hungarian, Italian, Maltese, Norwegian, Polish, Portuguese (EUR), Russian, Slovak, Spanish (EUR), Swedish, Turkish.

Into English: Chinese.

What file formats can I translate in GAI?

Word, PDF, Excel, PPT, HTML, with more formats planned with future releases.

Can I translate PDF documents?

Yes, GAI can process PDFs in 200 languages.

While our PDF conversion technology continuously improves, it may not achieve flawless results and might encounter challenges in converting certain non-searchable text.

How can I have my translations professionally reviewed via EITL?

Simply click on the Expert Review button underneath your translation. Your content will be automatically assigned to one of our expert linguists and returned once ready. You will receive an email notification and an alert on the GAI platform when your translation is complete.

Can I migrate my translation memories to GAI?

If you are already a client using our professional translations services your TMs are automatically connected to GAI, to ensure your content is used alongside GAI MT. Linguists will have access to your TMs when reviewing your translations, so EITL gives you the assurance that your translations will be consistent with previous content.

If you are a new client, we can start collating content in your dedicated TMs if you opt for EITL. Alternatively, we can discuss engine training options. Please contact us for more information on this.

How can I make sure that my preferred terms are captured in GAI?

You can either opt for our EITL subscription or we can offer you tailored engine training solution. Engine training would require us to set up a custom engine for you that we would train using a bilingual glossary that includes all your preferred terminology. Just get in touch and we will design a solution for you!

Note that an engine trained in this way would not take context into account when applying your selected terms. If context is very important for your translations, you would be better off using GAI with our EITL subscription.

Does the technology behind GAI learn from the changes made during Expert Review?

Yes. Our AI translation platform records any changes or updates made to the content. It is then stored in our data lake and called upon when needed.

Are there limitations as to how much I can translate in one go?

To guarantee uninterrupted service for all users, we implement a Fair Usage limit. This means you can translate a maximum of 3,000,000 characters (approximately 400,000 words) in a single session across multiple languages. Additionally, you can translate documents up to 40GB in size per session.

What is a token?

A token is a digital representation of a text unit; a slightly different amount of tokens is used depending on the target languages you choose to translate into.

Standard Languages (1 token = 1 word): Central, Eastern and Southern European, South American

Premium Languages (1.35 token = 1 word): Northern European, African, Asian

What are Standard and Premium Languages?

Standard: Bulgarian, Catalan, Croatian, Czech, Estonian, French, Georgian, German, Greek, Hungarian, Italian, Italian, Latvian, Lithuanian, Macedonian, Maltese, Polish, Portuguese Brazilian, Portuguese European, Romanian, Russian, Slovak, Slovenian, Spanish Latin American, Spanish European Ukrainian.

Premium: Arabic, Chinese Simplified, Chinese Traditional, Danish, Dutch, English, French (Canadian), Finnish, Icelandic, Irish, Japanese, Korean, Norwegian, Swedish, Vietnamese, Welsh.

What happens if I go over my tokens or storage limit?

When you reach the end of your allowance you won't be able to process translations anymore. Just reach out to us and we'll be happy to help you upgrade your subscription.

Do my tokens roll-over?

No, your tokens will only be available for the duration of your subscription period.

How long is the EITL subscription?

EITL tokens are added to and are available until the end of your GAI subscription. 
See an example below:

  Start date End date
GAI Business (yearly) 05/01/23 04/01/24
EITL 3 06/03/23 04/01/24


What is the minimum term for subscription?

1 month, however our yearly subscription offers you savings.

Can I pay monthly for an annual subscription?

No, our billing cycles correspond with your chosen subscription period

Can I cancel at any time?

Yes, you can cancel at any time, but note that you will still have access to your account and words allowance until the end of the subscription period. The subscription won't be renewed for the following period.

How can I pay for the subscription?

Depending on the subscription you choose, we will send you either a monthly or annual invoice that you will have to pay in order to unlock your GAI and EITL access

What billing cycles are available?

Based on the subscription you choose, you will be invoiced on a monthly or annual basis. Choosing the annual subscription offers cost savings.

How is GAI better than free online translation engines?

Here is what you should keep in mind when using free translation tools:

  • Tradeoffs – free tools do not cost anything, but by using them you accept the terms that allow these free translation services tools providers to use your data in various ways that benefits these companies, not the data owners.
  • Commercial gain for free tool providers using your data – these companies not only use your data to improve their services, but also utilise it to make commercial, marketing decisions and create other revenue streams – e.g., develop other tools that they can then sell because they are powered by your data.
  • You agree to license your IP rights and consent to your data be shared with other people and companies – along with IP license directly to the free tool provider, you also give consent for them to sublicense these rights to various contractors that they work with, and this can be done for purposes that are usually described in a very generic and all-encompassing way.
  • You cannot remove your content after you upload it – this is specifically true with any web based free translation tools – once you upload something and click ‘translate’, you cannot remove that content, so you essentially give them a perpetual license to use your content.

With GAI, you get out what you put in – we only use your data with your consent and only to directly benefit you and your requirements. We do not sell your data or share it with any third parties that could use it for their own gain. With GAI, you can be sure that your data will not only be securely stored and handled, but also only used to support you and your language needs.

If we use the API, who does the data sit with? i.e. Where does it go?

We retain copies of the texts and documents you upload for translation and store these as per our retention policy – currently for up to 3 years. All data we own or retain is stored in virtual servers provisioned through Microsoft Azure cloud infrastructure with datacenter located in London, United Kingdom, with secondary back-up locations available in Amsterdam, the Netherlands in case of outage.

Please also refer to GAI Terms of Use for any further details around how we use your data.

How accurate is GAI?

The accuracy levels are very good and generally only slight edits are required by a linguist.

That said, for creative outputs or situations where a high level of source meaning interpretation is required (i.e., context is very important), a more thorough human intervention might be needed. This is where our EITL subscription would be a better option.

Do I need Expert-in-the-Loop?

Whether or not you need a review by our expert linguists depends on the content you are translating and the scope of your project.

For content that would be used externally or that requires more creativity, we recommend opting for EITL.

Why is the content in my translation memory not being picked up when using GAI?

Translation memories are sensitive to segmentation of the text and any minor variation in your source could impact the output. Note that translation memories do not work in the same way as glossaries and do not offer single terms.

Acquiring an EITL subscription would effectively address and resolve the issue.

Why are my preferred terms not being applied when using GAI?

Your translation memories are working in the background, but it is not possible to use glossaries or term bases with GAI. You would need to get EITL subscription to benefit from this feature OR request a tailored engine training solution from us.