As our Head of Client Services, Kasia is experienced in customising processes and project workflows to fit specific client requirements, and ensuring the ongoing quality and consistency of Guildhawk’s service as experienced by our clients.

Before Guildhawk, her background was in customer care and management of multilingual teams for clients such as John Lewis, Mothercare, and Ralph Lauren – where she was announced Manager of the Year.

Kasia holds a Master’s degree in Italian Language and Culture from The University of Glasgow and has also studied at Bologna University.